13.04.280 Discontinuance of service

13.04.280 Discontinuance of service.

A. On Customer Request. If the customer requests that the control valve be turned off, the request shall be accompanied by the minimum shut-off fee as specified by the current assembly-approved water-sewer rate schedule. Upon receipt of the shut-off fee, the borough will shut off the valve within four days and will bill the customer for any shut-off fees in excess of the amount paid, computed at an hourly rate as specified by the current assembly-approved water-sewer rate schedule. Once the control valve has been turned off, no monthly bill will be rendered until the customer requests that the valve be turned on.

B. Nonpayment of Bills. A customer’s water service may be discontinued if the water bill is not paid in accordance with the procedures listed in HBC 13.04.270(E) and (F).

1. Unsafe Facilities. The department may refuse to furnish water and may discontinue services to any premises without prior notice where plumbing facilities, appliances, or equipment using water are dangerous, unsafe or not in conformity with the Uniform Plumbing Code or other state or federal codes/guidelines which may apply.

2. Cross Connections. A cross connection is defined as any physical connection between the water system and another source. Such cross connections are unlawful. The department will discontinue service to any persons or premises where a cross connection exists. Service will not be restored until the cross connection is eliminated. Customers using water from one or more sources in addition to receiving water from the department on the same premises shall maintain separate systems for each; and the department’s water supply facilities shall be separated from any and all other systems by an air gap of not less than one foot, or if in the ground, by not less than five feet.

D. Excessive and Wasteful Use. The department may refuse to furnish water and may discontinue service to any premises where excessive demands by one customer may result in inadequate service to others, where water is wastefully or negligently used, or when deemed necessary to protect the department from fraud or abuse.

E. Unauthorized Turn-On. Where water service has been discontinued for any reason and the water is turned on by the customer or other unauthorized person, the water may then be shut off at the main or the meter removed. Unauthorized turn-on of water service under these circumstances constitutes theft of services and may be punishable by law. The charges for shutting off the water at the main or removing the meter shall be as specified by the current assembly-approved water-sewer rate schedule. These charges will be billed to the offending customer. Until such charges are paid and the borough has reasonable assurance that the violation will not reoccur, the water will not be turned back on. HBC 13.04.290(B) also applies.

F. Noncompliance with Chapter. The department may, upon five days’ notice, discontinue service to a customer’s premises for failure to comply with any of the provisions of this chapter. (Ord. 13-10-352 § 9; Ord. 07-11-173 § 4)