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A. Notice to Customers. Notices from the department to the customer will normally be given in writing and either mailed or delivered to the customer at the last known address. Where conditions warrant, and in emergencies, the department may notify by either telephone or messenger.

The cost of notifying a customer of pending discontinuance of service due to nonpayment of an account, or any similar correspondence, shall be borne by the customer. These costs shall include all certified mail charges and may also include a reasonable charge for staff time.

B. Notices from Customers. Notices from a customer to the department may be given by the customer or the customer’s authorized representative in writing at the office of the clerk or to an agent of the department.